Privacy Policy

1. Who we are

Sila Pharma is a research peptide supplier operating in the European Union. We act as the data controller for personal information collected through our website. For privacy questions, contact us at privacy@silapharma.com.

2. Information we collect

2.1 Information you give us

• Account & order data: name, email address, phone number, shipping/billing address, order history.
• Communications: messages you send us via email, chat, or contact forms.
• Marketing preferences: newsletter sign-ups and promotional opt-ins.

2.2 Information collected automatically

• Device & usage data: IP address, browser type, operating system, screen size, referring URL, pages viewed, time on page, click paths.
• Cookies & similar technologies: see our Cookie Policy for details.

2.3 Information from third parties

We may receive information from payment processors (PayGate.to), shipping carriers, anti-fraud providers, and analytics platforms (Google Analytics, Meta).

3. How we use your information

• To process and ship your orders.
• To respond to enquiries and provide customer support.
• To send transactional emails (order confirmations, shipping notifications).
• To send marketing communications where you have opted in (you can unsubscribe at any time).
• To improve our website, products, and services.
• To detect, prevent, and investigate fraud or other unlawful activity.
• To comply with legal and regulatory obligations.

4. Legal basis for processing (GDPR)

• Performance of a contract – to fulfil your orders.
• Consent – for marketing emails and non-essential cookies.
• Legitimate interests – to operate, secure, and improve our business.
• Legal obligation – for tax records and regulatory compliance.

5. How we share your information

We never sell your personal data. We share it only with:

• Service providers who help us run the business (hosting, email, payment processing, shipping, analytics).
• Legal authorities when required by law, court order, or to protect our legal rights.
• Business successors in connection with a merger, acquisition, or sale of assets.

6. International data transfers

Some service providers are located outside the European Economic Area. Where this is the case, we rely on Standard Contractual Clauses or other approved safeguards to protect your data.

7. Data retention

We retain personal data only as long as necessary for the purposes described above, or as required by law (typically 7 years for accounting records). Marketing data is kept until you unsubscribe.

8. Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to processing.
• Receive your data in a portable format.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise these rights, email privacy@silapharma.com. We respond within 30 days.

9. Security

We use industry-standard safeguards including TLS encryption in transit, encrypted databases at rest, role-based access controls, and regular security audits. No system is 100% secure – if you suspect unauthorised access to your account, contact us immediately.

10. Children

Our site and products are not intended for anyone under 18. We do not knowingly collect personal data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated by email or a prominent notice on the site.

12. Contact us

For privacy questions, data subject requests, or complaints:
Email: privacy@silapharma.com