Refund & Returns Policy

1. No refunds on research chemicals

All sales of research chemicals, peptides, and related laboratory reagents are final. We do not offer refunds, exchanges, or returns on any research chemical product once the order has been dispatched.

This includes (without limitation) all peptides, copper peptides (GHK-Cu), proteins, amino-acid derivatives, and any other compound classified as a research chemical. By placing an order you expressly acknowledge and accept that:

• The product is supplied for in-vitro research use only and cannot be returned to inventory or re-sold once it has left our facility.
• You have read the product description, Certificate of Analysis details, and intended use disclosures before completing your purchase.
• Change of mind, change of research direction, regulatory changes in your jurisdiction, or customs seizure are not grounds for a refund.
• Statutory consumer cooling-off rights (such as the 14-day right of withdrawal under EU consumer law) do not apply, as our products are sealed laboratory reagents that cannot be returned for health, hygiene, and chain-of-custody reasons once the seal is broken or the package has been dispatched.

2. Eligibility – what we will replace

We will, at our sole discretion, issue a free replacement (or, where replacement is not possible, a store credit) in the following limited circumstances only:

• Manufacturing defect – the vial is visibly damaged on arrival (broken seal, cracked glass, missing lyophilised powder).
• Wrong item shipped – the product you received does not match the product on your order confirmation.
• Lost in transit – the carrier confirms in writing that the parcel has been lost (we will not refund or replace until the carrier issues this confirmation).
• Failure to meet stated purity – the batch Certificate of Analysis demonstrates purity materially below the figure advertised on the product page at the time of order.

3. Claim window & evidence required

Claims must be submitted within 7 days of delivery to support@silapharma.com and must include:

• Your order number and the name on the order.
• Clear photographs of the outer packaging, inner packaging, and the affected vial(s) – taken before any further handling.
• A short written description of the issue.
• For purity claims: the lot/batch number printed on the vial.

Claims submitted after the 7-day window, claims without the required evidence, and claims where the original packaging has been discarded will be rejected.

4. Customs, import, and delivery refusal

You are solely responsible for ensuring that the products you order may lawfully be imported into your jurisdiction. We do not refund:

• Orders seized, detained, returned, or destroyed by customs.
• Orders refused at delivery or returned to sender because the recipient was unavailable, the address was incorrect, or duties/taxes were unpaid.
• Shipping fees on any order, whether dispatched, returned, or undelivered.

5. Cancellations

Orders may only be cancelled if you contact us before the order has been packed and labelled for dispatch. Once an order has entered our fulfilment workflow (typically within a few hours of payment) it cannot be cancelled. Discount codes, free-shipping thresholds, and any promotional pricing applied to a cancelled order will be forfeited and cannot be reapplied to a new order.

6. Discretionary nature

Any replacement, store credit, or other goodwill remedy granted under this policy is at the sole discretion of Sila Pharma and does not create any obligation, precedent, or contractual right to receive a similar remedy in the future.

7. Statutory rights

Nothing in this policy is intended to exclude or limit any non-waivable statutory consumer rights you may have under the mandatory laws of your country of residence. Where such rights apply, this policy is read subject to them. Outside of those non-waivable rights, the terms above govern in full.

8. Contact

All refund, replacement, and claim enquiries must be sent in writing to support@silapharma.com. Verbal assurances given through chat, social media, or any other informal channel are not binding.